1. 1.
    What is Aero Dili

    Aero Dili is the national airline of Timor-Leste, headquartered in Dili, operating domestic and international flight routes.

  2. 2.
    Which destinations does Aero Dili currently serve?

    Aero Dili operates flights to destinations including Dili, Oecusse, Denpasar (Bali), Singapore, and Xiamen in China. Destinations may expand over time.

  3. 3.
    How can I book a flight with Aero Dili?

    You can book flights directly through the Aero Dili official website, local agents, Traveloka, tiket.com, and any other Online Travel Agent (OTA).

  4. 4.
    What is the check-in time for Aero Dili flights?

    Passengers are advised to arrive at least 2 hours before departure for international flights and 1 hour prior for domestic routes.

  5. 5.
    What are the baggage allowances for checked luggage?

    Aero Dili's checked baggage allowance depends on your class of travel (Business / Economy) and Fare type/classes (Promo / Full Fare). Please kindly refer the information during reservation or your tickets

  6. 6.
    What is the carry-on baggage allowance?

    Passengers may bring up to 2 cabin items including one cabin bag plus one personal item such as a laptop or handbag.

  7. 7.
    Is there an additional allowance for sports equipment?

    Yes, passengers in both Economy and Business Class receive an extra 10 kg allowance for sports equipment.

  8. 8.
    Can I change or cancel my booking?

    Ticket changes and cancellations are subject to the fare rules purchased. Contact customer support for assistance.

  9. 9.
    Does Aero Dili serve meals onboard?

    Yes, complimentary meals are provided on all Aero Dili flights, with premium meal options available in Business Class.

  10. 10.
    Does the airline offer Business Class service?

    Yes, Business Class includes priority check-in, priority baggage handling, premium meals, and wider seating.

  11. 11.
    What documents are required for travel?

    All passengers must present valid government-issued identification, and international travelers must show a valid passport and visas if required.

  12. 12.
    Can I travel with an infant?

    Yes. Infants under 2 years may travel on an adult's lap. Passengers travelling with infants must board early and follow safety instructions.

  13. 13.
    Is there an age limit for unaccompanied minors?

    Unaccompanied minor travel is permitted depending on age and route restrictions. Contact our customer service for arrangements.

  14. 14.
    What should I do if my baggage is delayed or damaged?

    Report the issue immediately to the baggage service desk at the airport. A file reference number will be issued for tracking.

  15. 15.
    What payment methods are accepted for ticket purchases?

    Accepted methods typically include credit cards, bank transfers, and local payment partners depending on region.

  16. 16.
    Are group bookings available?

    Yes, special arrangements can be made for groups. Contact our customer service for group booking rates.

  17. 17.
    Does Aero Dili offer special assistance for passengers with reduced mobility?

    Yes. Assistance services are available and should be requested at least 48 hours prior to departure.

  18. 18.
    What safety standards does Aero Dili follow?

    The airline follows international aviation safety standards, including pilot training, aircraft maintenance, and regulatory compliance.

  19. 19.
    How do I know if my flight schedule has changed?

    Aero Dili will notify passengers via email, SMS, or phone if there are schedule adjustments. Passengers are encouraged to ensure their contact details are updated during booking.

  20. 20.
    How can I contact Aero Dili customer service? Customer support can be contacted by phone, email, and through the contact page on the official website.

    HQ : +670 7888 8444
    AU : +61 1300 570 809
    E : contact@aerodili.com